Arizona Adult Protective Services (APS) is a program within the DES Division of Aging and Adult Services (DAAS) and is responsible for investigating allegations of abuse, exploitation and neglect of vulnerable adults.
File a Report
Monday - Friday: 7:00 a.m. - 7:00 p.m.
Saturday, Sunday and state holidays: 10:00 a.m. - 6:00 p.m.
The online reporting form is available 24 hours a day, seven days a week.
For life-threatening emergencies, call 911 immediately.
Abuse can take many forms. Not all abuse is seen with the naked eye. Abuse can take many forms, including:
Physical abuse, including intentional infliction of physical harm and injury
Sexual abuse or sexual assault
Neglect is the deprivation of:
Other services necessary to maintain minimum physical or mental health
Exploitation is the illegal or improper use of an individual or their resources for another person's profit or advantage. This can include:
Misusing cash, credit cards or bank accounts
Stealing money or household goods and property
Abuse, neglect and exploitation can occur for many reasons. Also, individuals can be victimized by friends, family members or strangers.
Factors that can cause abuse, neglect or exploitation
Below are factors that can lead to abuse, neglect, or exploitation:
Caregiver stress: People who do not have the necessary skills or resources and who are not prepared to be a caregiver may suffer from stress which may lead to abuse, neglect or exploitation.
Dependency: People in poor health are more likely to be abused than those who are in relatively good health. Caregivers who rely on the monetary resources of the older adult are also more likely to abuse.
External stress: Experiencing money problems, job stress and family problems can trigger people to abuse or neglect others upon whom they rely.
Social isolation: Social isolation is both a sign of potential abuse and a contributing cause.
Intergenerational violence: When violence is a learned form of normal behavior in childhood, it can be expressed in adulthood. This means if a person grew up around violence, they may be more likely to be violent with their own family or someone for whom they are caring.
Personal problems of the abuser: People who experience alcoholism, substance abuse or behavioral health problems are more likely to become an abuser than those who do not.
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Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification.