Help with your case or general questions
- Chat or email: Available from our Health-e-Arizona Plus website where you may also submit your application.
- Phone: 1-855-432-7587 or 1-855-HEAplus
- Office Locations: find the nearest office with the DES Office Locator
The Statewide Interview Line: 1-855-777-8590 (all area codes)
Electronic Benefits Card (EBT): report lost or stolen EBT cards, check your EBT card balance, and more. Call FIS Customer Service at 1-888-997-9333 (TTY 1-800-367-8939).
AHCCCS Health Insurance (Medical Assistance)
- Health plan enrollment information, call:
- 1-855-432-7587 or
Policy Manual help
- Call (602) 774-5523 (Monday - Friday, 8:00 a.m. to 5:00 p.m.) or send an e-mail to firstname.lastname@example.org for any of the following:
- Assistance using and locating Nutrition, Cash, and Medical Assistance policy.
- Assistance accommodating a person with a disability to access and obtain Nutrition, Cash, and Medical Assistance policy.
- When encountering problems accessing either policy manual.
Report suspected fraud
Government Use Only
- Public assistance offices outside of Arizona should request information via email at AZStateinquiries@azdes.gov or by fax at (602) 353-5746. To leave a message regarding the status of a request, please call (602) 771-2047.