Long Term Care Ombudsman Brochures
Long Term Care Ombudsman Forms
Long Term Care Ombudsman Manuals
The Long-Term Care Ombudsman Manuals are reference guides for regional staff. They use the manuals during training of new staff and volunteers, and as a guide during the course of their Ombudsman duties. They contain general information regarding the role of the Ombudsman, as well as applicable state and federal policy and law.
Long Term Care Ombudsman Policy and Procedures
Links to Additional Resources
Arizona Department of Health Services, Division of Licensing Services
Licenses and monitors health and child care facilities and providers throughout Arizona. Licensing inspections, on-site surveys, and complaint investigations are conducted to promote quality care and safety and ensure that performance standards are met for facility operation and maintenance.
The issues of abuse, neglect and exploitation of long term care residents are of critical importance and should be reported and investigated promptly. The state agency given the responsibility to receive and investigate incidents of abuse, neglect, or exploitation of incapacitated or vulnerable adults is Adult Protective Services. They may be contacted at:
Adult Protective Services Central Intake
Statewide Toll-Free Reporting Line
FAX (602) 277-4984
If you suspect that a vulnerable senior living in a long-term care facility is being abused, neglectedor exploited, you mayalso contact theArizona Department of Health Services, Division of Licensing 150 N. 18th Ave (Suite 440) Phoenix, AZ 85007 - (602) 542-1025
You may also contact Department of Health Services for assistance regarding issues with licensed or unlicensed facilities: Monday - Friday, 8:00 a.m. to 5:00 p.m. at (602) 364-2536.
Nursing Home and Assisted Living surveys and ratings