DDD uses the Arizona Management System (AMS) to improve processes that benefit members and families. Process updates are identified and created with input from members, families, staff and providers. Projects are then conducted in select offices to test and measure the results. Members served from the offices involved in projects will receive more details from their Support Coordinator.
Therapy Services Project
- District West office - Avondale
- District East office - Chandler
There are two process updates that are part of this project:
Evaluation Screening Tool - Support Coordinators will use this tool to decide when a member needs a therapy evaluation. The tool is easy to use and will enable Support Coordinators to make consistent decisions about member needs.
Plan of Care – DDD will also be testing a Plan of Care. The therapist will write this document and will be signed by the member’s primary care physician (PCP). The goal is to save members time getting prescriptions for each therapy session. The doctor can write one prescription for Evaluation and Treatment per Plan of Care. This will give the therapist more flexibility. It will also allow members to complete their treatment more efficiently. Support Coordinators will review the Plan of Care with the member every 90-days to update goals and progress.
Respite Services Test
- District North - Chinle and Window Rock
- District West - Surprise
The two processes being tested in this project are:
Respite Decision Tree - Support Coordinators will use this tool to identify if other Home and Community Based Services can meet a member’s need rather than Respite.
Respite Assessment Tool – Support Coordinators and families will use this tool to develop a plan and schedule needed Respite. Support Coordinators will discuss the family's need for periodic Respite care and create a plan for urgent, unplanned service needs. This will also be documented on the Respite Assessment Tool. Collecting this information is crucial to matching a member with an agency that can meet assessed needs. Support Coordinators will review the Respite Assessment with the member every 90-days to confirm services are being received. Changes or upcoming changes to the member's assessed needs will also be reviewed.
Residential Services Test
- District South office - Tucson Blvd.
- District East office - Mesa
A new screening tool will be tested to help Support Coordinators decide if a member needs Residential Services. This tool will help Support Coordinators select the residential setting that is “least restrictive” and provides the support the member needs. This tool will decrease referral time so services can be put in place faster.