DES DDD Customer Service Center
Toll free: 1 (844) 770-9500
Fax: (602) 542-6870
Monday – Friday, 8:00 am – 5:00 pm (AZ time)
Closed on State Service Holidays
General questions – [email protected]
Consumer hotline – [email protected]
Behavioral Health Crisis intervention services are provided for the purpose of stabilizing or preventing a sudden, unanticipated, or potentially dangerous behavioral health condition, episode or behavior. Crisis intervention services are provided in a variety of settings or over the telephone to any person in the community.
If the DDD member is having a crisis, contact the behavioral health center in your area.
Medical Insurance Plans
Acute ALTCS Health Plan Liaisons
ALTCS Health Plans for DDD Members
Care1st Health Plan Arizona
United Healthcare Community Plan
Mercy Care Plan
American Indian Health Program (AIHP)
American Indians and Alaskan Natives (AI/AN) enrolled in AHCCCS or the Children's Health Insurance Program (KidsCare) may choose to receive their coverage through the AHCCCS AIHP or one of the AHCCCS-contracted managed health plans. The AIHP provides medically-necessary services for enrolled members. The program also provides coverage for preventive and behavioral health care services. Go to the American Indian Health Program website for details.
Health Plan Enrollment Verification
AHCCCS considers DDD as your health plan. When you use the AHCCCS website or Medifax, “DES/DDD/LTC” is used to identify your assigned health plan. Because DDD assigns a health plan to you, AHCCCS cannot tell which actual health plan you have. To find out which health plan you have, please call:
DDD Health Care Services
Toll-free statewide: 800-624-4964
We will answer any questions you have whenever you see DES/DDD/LTC listed as your health plan.