Utility assistance programs available through the Department of Economic Security and its community partners assist low income households, particularly those with the lowest incomes who spend a high proportion of their household income on utilities, in meeting their immediate home energy, utility and telephone needs. Those programs include:
Low-Income Home Energy Assistance Program (LIHEAP): DES subcontracts with community agencies to administer LIHEAP and provide one-time assistance to low income households for meeting the costs of their home energy. LIHEAP funding is based on a formula set by Congress based on each State's weather and low income population. Home energy is defined by statute as a source of heating or cooling in residential dwellings.
Utility and Telephone Discount Programs Due to a decline in the use of landlines, fewer persons are signing up for the Telephone Discount Programs, which have been administered by the Department of Economic Security for many years. As a result, CenturyLink has determined it is best for them to administer their Telephone Discount Programs directly. Effective April 18, 2016, persons interested in Lifeline applications should visit CenturyLink's website at www.centurylink.com/LifeLine or call CenturyLink directly at (888) 833-9522.