Any past due support, interest, current support and fees owed on the case.
What obligations make up my Monthly Support Due?
The current monthly support obligation and clearinghouse fee due for the month.
What payment methods can I use to make a payment?
You may use any bank account or credit/debit card account from a US Financial institution as the Payment Method. You can add and manage these accounts from the Manage Payment Methods page found under the Payments option at the top of the page. DCSS currently accepts American Express, MasterCard, Visa and Discover.
How do I make a single payment to my account?
From the Account Summarypage select Schedule Payment.
From the Payments screen, select the One Time Payment Type button, select a Payment Method Type and the Amount from the options provided. Click Continue to proceed to the Payment Details screen. Verify the payment details on the page are correct and click the Confirm button. A new screen will appear with your payment confirmation number.
Recurring Payment FAQs
How do Recurring Payments work?
Recurring Payments, also known as AutoPay, are automatic payments where you authorize us to debit your credit card or bank account on a specified interval. The amount, selected by you, is deducted based on the frequency (Weekly, Bi-Weekly or Monthly) you establish when setting up the recurring payment.
Can I cancel the Recurring Payment after it is set up?
Yes! You can cancel a Recurring Payment, go to the Account Summary page. Locate the recurring payment you want to remove and click on the confirmation number. Select the delete button and confirm that you want to remove this recurring payment. NOTE: This will delete the entire series of recurring payments scheduled.
Can I make other payments even though I have a Recurring Payment in place?
Yes, you may set up additional One Timepayments alongside your recurring payment. Simply select the Schedule Payment and enter details of the payment you'd like to make.
When will my payments be applied?
Credit card payments will post within two business days and bank debits will post within three business days.
View Payment Activity FAQs
How do I view my payments?
From the Account Summary page simply scroll down to see Scheduled Payments, Processed Payments, and andy Automated Payment Enrollments you may have set up.
What do the Payment Statuses mean?
Scheduled. The Payment will be processed on the payment date shown until cancelled.
In Process. The payment is currently being processed and cannot be edited or cancelled.
Processed. The payment was successfully processed on the payment date shown.
Cancelled. The payment was cancelled prior to the payment date show and will not be processed.
Unsuccessful. The payment was processed on the payment date shown, but we were unable to deduct funds.
Why can I only edit or cancel certain payments?
Only payments that were set up through the Payment Gateway and have a Payment Status of "scheduled" can be edited or cancelled.
Manage Payment Method FAQs
Why is my address information required?
The Address Verification System (AVS) is a system to verify the address of a person claiming to own the credit card. The system will check the billing address of the credit card provided by the user with the address on file at the credit card company. For security purposes, address information entered manually is only shared with your Credit Card company. DCSS employees do not have access to Credit Card or Banking account information.
E-Mail address FAQs
My e-mail address is correct, but I'm not receiving any Payment Gateway e-mails. What can I do?
IF you are sure you have entrered the correct e-mail address, it is likely that the e-mails are being blocked by any spam filter program running in your e-mail account. To ensure e-mails are deivered to your inbox, please add [email protected] as a valid e-mail originator to your spam filer program.
Can I change the e-mail address the notifications are sent to?
Yes, you can change your e-mail address by selecting Account Summary option fromt he top of the page and then select My Profile.
From there select Change E-Mail and you will be able to update your e-mail address.
Cancel Enrollment FAQs
Will cancelling my enrollment also cancel my payments?
Yes, cancelling your enrollment will automatically cancel any payments that have yet to be processed on your account.
Can I re-enroll for Payment Gateway if I want to?
Yes, you can re-enroll for Payment Gateway at any time, and you will need to provide the same information that you supplied during your original enrollment.
Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable accommodation based on language or disability should contact ADES’s Office of Equal Opportunity at [email protected]. Requests should be made as early as possible to ensure the State has an opportunity to address the accommodation.