Federal law allows consumers to dispute inaccuracies and correct their credit files. A consumer dispute can be challenged directly with the credit bureau that issued the report; however, no one can remove accurate information from a credit report.
In addition, DCSS offers the administrative review process to an individual contesting the intent to report to a credit reporting agency. The issues reviewed by DCSS are: whether the noncustodial parent is required to pay child support; whether the noncustodial parent has a passt due obligation; lastly, the amount of current support and the arrears balance. To fill out and submit a Request for Administrative Review form online, click here
You can also call our Interactive Voice Response (IVR) system at 602-252-4045 or 1-800-882-4151 and request a Request for Administrative Review form which will be sent to you by mail, or you can walk into the local child support office closest to you and pick up the form.
Mistake in Identity:
DCSS receives substantial amounts of location and other information on parties from automated sources. Despite best efforts, the identities and addresses of persons with similar names are sometimes entangled with the party we are searching for.
If you are not the person who is a party to the case and do not have a legal order that names you as a party to the case, DCSS offers the administrative review process to an individual contesting the enforcement action. You will need to provide supporting documentation that you are not a party to the case. The documents shall consist of the following: driver's license, ID card issued by a state or outlying possession of the U.S., social security card, birth certificate, passport, U.S. Military card, U.S. Coast Guard Merchant Marine Card and/or Native American Tribal document.
You cannot submit your request online. If you have questions or need assistance, you may contact DCSS Customer Service at 1-800-882-4151, 602-252-4045, or visit the local child support office closest to you.