New URL for the Child Support Services Portal
Due to recent system upgrades, the link to the Child Support Services portal (under Online Tools - My Child Support Services Login) has changed. Please make sure to update your bookmarks with the new URL: https://extranet.azdes.gov/dcss/edcss/index.jsf The portal is available for custodial parents and caretakers to view a history of child support payments, correspond with case workers, review case status, and provide updates to your demographic information.
Flagstaff Office Relocates
The Division of Child Support Services (DCSS) Coconino County office located in Flagstaff has moved from 2323 N. Walgreens St., Flagstaff, AZ 86004 to:
1701 N. 4th St.
Flagstaff, AZ 86004
Any correspondence intended for the Flagstaff office must be mailed to the new address starting on January 1, 2016.
If you have any questions about this change, please contact DCSS Customer Service at (602) 252-4045 or statewide toll-free at (800) 882-4151.
Extended Office Hours (excluding holiday weeks)
To offer more convenience to child support clients, the following Maricopa and Pima County Division of Child Support Services (DCSS) offices now offer extended office hours:
North Valley Office: 7 a.m. to 5:30 p.m.
11420 N. 19th Ave., Phoenix, AZ 85029
South Valley Office: 8:00 a.m. to 5:30 p.m.
515 N. 51st Ave., Ste. 120, Phoenix, AZ 85043
East Valley Office:
* Open the 2nd Saturday of every other month starting January 9, from 7 a.m. to 2 p.m.
* Open the last week of every month, from 7 a.m. to 5:30 p.m. DCSS East Valley Office Extended Hours for 2016.
2290 W. Guadalupe Rd., Bldg. 3, Gilbert, AZ 85233
Tucson Office: 7:30 a.m. to 5:00 p.m.
1455 S. Alvernon Way, Tucson, AZ 85711
Arrears Forgiveness Opportunity
The DES Division of Child Support Services (DCSS) supports parents who owe child support in furthering their education. If you go back to school to get your High School Diploma or General Education Development (GED) transcript (any time after July 1, 2014), you may be eligible for a reduction of the monies owed to DCSS. See the GED Back to School Incentive Program for more information.
Free Child Support Educational Seminars (644 KB PDF)
Join us for a free educational seminar to get a better understanding of Child Support and the services our agency provides. Held Thursdays of every month at two convenient times in Maricopa and Pima Counties.
IMPORTANT: Due to recent security updates, Internet Explorer 8 or later may be required to access the DCSS Payment Collections Gateway application. If you experience trouble accessing this application, please visit Microsoft Internet Explorer to upgrade your internet browser to the latest version. We apologize for any inconvenience this may cause.
Employer Seminars and Presentations
Employers are a key partner in Arizona's Child Support Program. To help employers understand their responsibilities under the law, Child Support Services is offering FREE Employer Seminars and Presentations to payroll and human resource staff. For more information on the monthly Employer Seminars and Presentations please click here.
No Wrong Door / Office
Did you know that you can go into any Arizona child support office to make a child support payment, pick up an application, drop off/pick up paperwork, ask a question or get general information? If you are aware that your case is in the process of court action, you may have to go to the office where your case is assigned to speak directly with your assigned case worker.
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DES Division of Child Support Services
P.O. Box 40458
Phoenix, AZ 85067
Customer Service: 602-252-4045
Hours: 7:00 am - 5:30 pm, Mountain Time
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