NEW Credit Bureau Reporting Process
In order to comply with Federal regulations and enhanced industry standards, the Division of Child Support Services (DCSS) will be updating its credit agency reporting process. The way child support payment information is given to credit agencies (e.g., Experian, TransUnion, Equifax, and Innovis) will be updated to be more complete and accurate. The update will not change the amount owed for any child support case.
Due to this update, which will occur within the next two weeks, clients may receive a one-time notification from certain credit monitoring services advising that an additional transaction has posted to their credit report. This is because the most recent DCSS credit agency report is being deleted and replaced with a report using the new standard.
For customers who have any questions regarding this change, please review the Credit Bureau Reporting FAQ document, or contact DCSS Customer Service at 1-800-882-4151 (Metro Phoenix/Maricopa County: 602-252-4045) between the hours of 7:00 a.m. to 5:30 p.m.
Join the Division of Child Support Services at the Salvation Army KROC Center on Saturday, July 30th (from 8 a.m. to 12 noon) for the 4th Annual Family Connection Fun Day and Back-to-School Bash!
East ValleyOffice Will Be Moving
The East Valley Office, currently located at 2290 W. Guadalupe Rd. in Gilbert, will be moving to:
125 E. Elliot Rd.
Chandler, AZ 85225
Open for business: Monday, August 1, 2016
The DCSS East Valley Office Gilbert location will stop taking payments on July 29, 2016 at 12:00 p.m.
Extended Office Hours (excluding holiday weeks)
To offer more convenience to child support clients, the following Maricopa and Pima County Division of Child Support Services (DCSS) offices now offer extended office hours:
North Valley Office: 7 a.m. to 5:30 p.m.
11420 N. 19th Ave., Phoenix, AZ 85029
South Valley Office: 7:00 a.m. to 5:30 p.m., except holiday weeks
Hours the week of July 5 and week of September 5: 8:00 a.m. to 5:00 p.m..
515 N. 51st Ave., Ste. 120, Phoenix, AZ 85043
East Valley Office:
* Open the 2nd Saturday of every other month starting January 9, from 7 a.m. to 2 p.m.
* Open the last week of every month, from 7 a.m. to 5:30 p.m. Note: Because the office is moving, the hours on Friday, July 29 will be from 7 a.m. to 5 p.m. DCSS East Valley Office Extended Hours for 2016.
2290 W. Guadalupe Rd., Bldg. 3, Gilbert, AZ 85233
Tucson Office: 7:30 a.m. to 5:00 p.m.
1455 S. Alvernon Way, Tucson, AZ 85711
Arrears Forgiveness Opportunity
The DES Division of Child Support Services (DCSS) supports parents who owe child support in furthering their education. If you go back to school to get your High School Diploma or General Education Development (GED) transcript (any time after July 1, 2014), you may be eligible for a reduction of the monies owed to DCSS. See the GED Back to School Incentive Program for more information.
Join us for a free educational seminar to get a better understanding of Child Support and the services our agency provides. Held Thursdays of every month at two convenient times in Maricopa and Pima Counties.
IMPORTANT: Due to recent security updates, Internet Explorer 8 or later may be required to access the DCSS Payment Collections Gateway application. If you experience trouble accessing this application, please visit Microsoft Internet Explorer to upgrade your internet browser to the latest version. We apologize for any inconvenience this may cause.
Employer Seminars and Presentations
Employers are a key partner in Arizona's Child Support Program. To help employers understand their responsibilities under the law, Child Support Services is offering FREE Employer Seminars and Presentations to payroll and human resource staff. View more information about the monthly Employer Seminars and Presentations.
No Wrong Door / Office
Did you know that you can go into any Arizona child support office to make a child support payment, pick up an application, drop off/pick up paperwork, ask a question or get general information? If you are aware that your case is in the process of court action, you may have to go to the office where your case is assigned to speak directly with your assigned case worker.
DES Division of Child Support Services
P.O. Box 40458
Phoenix, AZ 85067
Customer Service: 602-252-4045
Hours: 7:00 am - 5:30 pm, Mountain Time
** Legal Documents & Correspondence Only
Remitting child support payments.