Child Support Caseworker Recognized by Parent for Going Above and Beyond
A father of five children with three ongoing child support cases that date back more than 20 years knows a thing or two about child support. Ija Ali Morris has had many conversations with customer service representatives in the Division of Child Support Services (DCSS) over the years, but one representative stood out: Armstead Coleman.
Morris recently reached out to DCSS regarding an issue with some paperwork as he believed there may have been a discrepancy with his case. That’s where DCSS caseworker, Armstead Coleman, came in. As soon as Coleman was assigned to his case, he went right to work. Mr. Morris’ case was unique in nature and it required a thorough and detailed review.
“I'd like to say it has been, by far, the best experience I've had in dealing with DCSS customer service,” said Morris. “He cared. He cared about me. I wasn’t just another call or client.”
As an enforcement caseworker, Coleman ensures that the parent who owes child support is making their payments based upon their court order. On a typical day, he works on anywhere between 10 to 20 child support cases. Although DCSS caseworkers are extremely busy, Coleman takes the time and attention to reach better outcomes for all parties involved.
“Sometimes, all it takes is for someone to be there to listen.”
Morris said he is very grateful he was able to work with Coleman as he made a positive impact on his life. “He cares about his job and more importantly, he cares about his clients,” said Morris. “He knows his job not only affects the client, but it affects all family members involved, especially the children.”
When asked about the best part of his job, Coleman said, “The satisfaction that knowing at the end of my day I have helped a custodial parent receive money that they otherwise may not have received without my help, knowledge or experience.”
DCSS provides services to parents and caretakers who receive child support, as well as parents who pay child support. Some of the services include obtaining a child support order, collecting child, medical and spousal support from parents who have a court order, and helping unwed parents establish paternity.
For more information, visit the DES website.
By Isabella Neal