Username: If you have forgotten your username, select "Forgot Username." You can then enter your email address and select "Get Security Questions."
Password: If you have forgotten your password, select "Forgot Password." You can then enter your email address and ATLAS Case number and select "Get Security Questions." During the registration process, you were required to select three security questions and provide answers to those questions. Those questions are used to assist you in resetting your password.
** Your password must be from 8 to 24 characters and must contain one character each of upper case (A), lower case (a), number (1) and special character (!), therefore your password is case-sensitive.
Resetting Password requires you to enter your new password twice before you hit submit.
ATLAS Case number: If you have forgotten your ATLAS Case number, select "Forgot ATLAS Case Number." You can then enter your social security number, date of birth, mailing address and zip code.