In order to maximize efficiency in receiving and processing reports of vulnerable adult maltreatment, the Arizona Department of Economic Security (ADES), Adult Protective Services (APS), is streamlining its reporting process. Effective November 1, 2017, APS will no longer accept the following methods of reporting abuse, neglect, or exploitation of vulnerable adults:
APS will continue to accept phone and online reports.
- Phone: 1-877-SOS-ADULT (1-877-767-2385). Staff members at the Central Intake Unit are available via telephone Monday-Friday 7:00 a.m. to 7:00 p.m. and Saturday, Sunday and state holidays 10:00 a.m.to 6:00 p.m.
Again, all other methods of reporting will be discontinued effective November 1, 2017.
We recognize the impact these changes may have, especially for mandated reporters, and appreciate your flexibility during this transition. In order to lessen that impact, our online reporting system has been modified to provide a receipt number and submission timestamp for your records.
If you have questions or concerns, please contact APS at 1-877-767-2385.