DES Virtual Office Services

DES is open for business, but we are making some changes to enhance safety and efficiency in our offices in response to the COVID-19 pandemic.

In alignment with Governor Ducey’s Executive Order, DES programs are considered essential government functions and services. The citizens of Arizona rely on DES for vital health, financial, and nutrition services and our services will be available to Arizonans in need throughout the duration of the pandemic. However, to ensure the safety of the public as well as DES staff, we are moving to a virtual office services model for many DES services.

What does this mean?

DES is directing individuals towards alternative ways to access services virtually, through online options or telephones to the greatest extent possible, and limiting any crowds in lobbies and field offices.

How can I get help?

Services remain available to Arizonans who need them, as outlined in more detail below. These changes impact the physical locations for the Family Assistance Administration, Division of Employment and Rehabilitation Services and Division of Child Support Services offices and will be implemented in all office locations by Friday, April 10, 2020. We have also increased the hours we are available to respond to your needs over the phone.

Family Assistance Administration

Nutrition Assistance or (SNAP), AHCCCS (Medicaid) and Cash Assistance (TANF) applications may be submitted online at https://www.healthearizonaplus.gov/ or by calling (855) 432-7587 from Monday through Friday, 7 a.m. to 6 p.m. In-person services will only be available on an emergency basis for individuals who do not have internet or phone access. 

Division of Employment and Rehabilitation Services

In-person services will only be available on an emergency basis, at limited locations, for individuals who do not have internet or phone access. Please call in advance to confirm in -person services.

Unemployment Insurance: Apply for Unemployment Benefits by visiting www.AZUI.com or calling 1 (877) 600-2722 from Monday through Friday, 7am to 6pm.
(NOTE: Due to an unprecedented number of applications for unemployment benefits, callers may experience longer wait times.)

Job Seekers: View the job openings on the [email protected] website. 

Vocational Rehabilitation: Contact your counselor, or call 602-542-3332 or visit us online.
 
Child Care: View child care online. 

SNA E&T: Complete the online applicant assessment and a representative will contact you
 
TANF Jobs Services: Contact your case manager, or IN MARICOPA COUNTY call: 866-299-6757 or OUTSIDE MARICOPA COUNTY call: 520-881-0570 and view information online. 
 
Trade Adjustment Assistance (TAA): Email [email protected] or call 520-209-1032. View more information on TAA.

Migrant Seasonal Farm Worker (MSFW): If you need assistance with the MSFW program, please call an [email protected] local office or call 928- 247-8740 if in Yuma or 928-627-9439 if in San Luis. 

Division of Child Support Services 

Services are available both online and telephonically. Clients are encouraged to access the AZ Child Support Portal to conduct services online or by calling Customer Service at 1-800-882-4151, Monday - Friday 7 a.m. to 5:30 p.m. At some locations, lobby phones are available that connect with a DCSS staff person. 
 
Questions: In addition to calling DCSS Customer Service, individuals with a DCSS ATLAS (case) number can submit questions via email through the AZ Child Support Portal. 

Submitting documents: Individuals can print and send copies of documents to DCSS without coming to a local office. All child support clients may send child support documents electronically to [email protected] or through mail: P.O Box 40458 Phoenix, AZ 85067. Document drop-boxes are available at child support office locations if electronic and mail options are not accessible.

Making a child support payment: There are many ways individuals can pay child support including online, by phone, or by mail. Find more detail at ‘Parents Who Pay Child Support’. 

For more information, visit the ‘Contact Us’ page.