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ANNOUNCEMENT: The vendor through which the State of Arizona utilizes to print and mail correspondence is experiencing a nationwide system outage. Until this issue is resolved, most notices, forms and paper checks from DES will be impacted. We continue to work closely with our vendor throughout the process to ensure minimal disruption to our clients and partners. We are also connecting with other vendors who are able to provide services during the outage. The services DES provides are not impacted by this incident and remain accessible to the public. We appreciate your patience and understanding.

Connect With Us From the Comfort of Your Home

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To prevent the spread of COVID-19, DES is implementing virtual office services in all locations to continue to better serve our customers and communities in this time of need while protecting the health and safety of our customers and staff. In-person services will only be available when absolutely necessary and at limited locations.

Connect with us from the comfort of your home. Nutrition, Cash and Medical Assistance application and eligibility services are available without leaving your home, online and by phone. www.healthearizonaplus.gov 1-855-432-7587 Current clients can access their case information at myfamilybenetifs.azdes.gov

Explore our website to learn more about Nutrition Assistance, Cash Assistance and Medical Assistance.

Current clients can access their case information at myfamilybenefits.azdes.gov.

Stay Home. Stay Healthy. Stay Connected.

Support for EBT Cards

If your Electronic Benefits Transfer (EBT) Card is lost, stolen or damaged, please call FIS Customer Service at 1-888-997-9333.

If you forget your PIN or need to change it, log on to www.ebtEDGE.com or call Customer Service at 1-888-997-9333 to select a new one.

Information about Unemployment Insurance

For more information about Unemployment Insurance benefits, Pandemic Unemployment Assistance, or for help with your claim, please visit azui.com or call 1-877-600-2722.

If you are having technical issues completing your ID.me verification, please visit https://help.id.me/. ID.me staff is available for support 24 hours a day, seven days a week. The staff in the DES Call Center are not able to assist with technical questions related to the ID.me verification process.

Child Support Services

For information regarding Child Support Services, please visit des.az.gov/dcss or call 1-800-882-4151.

Child Care Assistance

For information regarding Child Care Assistance, please visit des.az.gov/child-care

Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification.

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Connect With Us From the Comfort of Your Home